top646 Privacy Policy

Information We Collect

When you register an account on top646, we collect personal information including your full name, date of birth, email address, and mobile number. During the verification process, we may also request a government-issued ID to confirm your identity and ensure you meet the eligibility requirements for players in the Philippines. When you make deposits or withdrawals, we collect transaction details such as payment method, amount, and timestamps — this is necessary to process your requests accurately and securely. We also collect technical data automatically, including your IP address, browser type, device model, and session activity, to maintain platform security and improve your experience. Cookies and similar tracking technologies are used to remember your preferences and keep your session active while you navigate the platform. We do not collect sensitive personal information beyond what is strictly necessary for account management, identity verification, and regulatory compliance. All data collection is carried out in accordance with applicable data privacy laws in the Philippines.

How We Use Your Information

The personal information you provide is used primarily to create and manage your top646 account, process deposits and withdrawals, and verify your identity as required by our licensing obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — we do not send unsolicited marketing messages without your consent. Transaction data is retainedto support dispute resolution, fraud prevention, and compliance with financial reporting requirements applicable to online gaming operators in the Philippines. Technical and usage data helps our team identify and fix platform issues, optimise page load times, and ensure the mobile experience remains smooth across all devices. We may use aggregated, anonymised data for internal analytics to understand how members interact with different sections of the platform — this data cannot be used to identify any individual. Your information is never sold to third parties, and we do not share it with advertisers or data brokers under any circumstances. If you contact our support team, the details of your enquiry may be stored to help us resolve future issues more efficiently.

Data Sharing and Third Parties

top646 may share limited personal information with trusted third-party service providers who assist in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers. These partners are contractually required to handle your data securely and are prohibited from using it for any purpose beyond the specific service they provide to us. We do not share your personal information with other online gaming operators, marketing networks, or any organisation outside the scope of platform operations. In cases where we are legally required to disclose information — for example, in response to a valid court order or regulatory request from a Philippine authority — we will comply with that obligation and, where permitted by law, notify you of the disclosure. Any third-party tools embedded in the platform, such as live chat or customer support software, are bound by their own privacy policies and are selected based on their compliance with data protection standards. We review our third-party relationships regularly to ensure ongoing compliance with our privacy commitments. If a third-party arrangement changes in a way that affects how your data is handled, this Privacy Policy will be updated accordingly.

Data Retention and Security

We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable law and our regulatory obligations in the Philippines. Account data is stored on secure servers with access restricted to authorised personnel only, and all data in transit is protected using industry-standard encryption protocols. Passwords are stored in hashed form and are never accessible in plain text by any member of our team. We conduct regular security reviews and apply software updates promptly to protect against known vulnerabilities and emerging threats. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine regulatory authority within the timeframes required by law. You may request deletion of your account and associated personal data at any time by contacting us at the email address listed in the footer of this page; some data may be retained for a legally mandated period even after deletion. We encourage all members to use a strong, unique password and to keep their login credentials confidential at all times.

Your Rights as a Data Subject

As a member based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of that data in a readable format. You may also request corrections to any inaccurate or incomplete information in your account at any time through your account settings or by contacting our support team. If you believe your data has been processed unlawfully or that we have retained it beyond the necessary period, you have the right to request its deletion, subject to any legal retention obligations that apply to us. You may withdraw your consent to optional data processing activities — such as receiving promotional communications — at any time without affecting the lawfulness of processing that occurred before your withdrawal. If you have a concern about how your data is being handled, you are encouraged to raise it with us directly first; if the matter is not resolved to your satisfaction, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to responding to all data subject requests within a reasonable timeframe and to treating every enquiry with care and transparency. Your privacy is not an afterthought at top646 — it is a core part of how we operate.